Our Promise to You
- A homely, clean and safe environment.
- Dignity, privacy and confidentiality at all times.
- Have lifestyle choices, spiritual, emotional and physical needs met and respected.
- Freedom of choice so far as is reasonably practicable.
- Have complaints taken seriously, which are fully and properly investigated and be informed of the outcome.
- Have unlimited access to the Owner / Manager or Deputy Manager.
- Freedom of activity and movement, subject to safety.
- Kindness, consideration and respect from all members of staff at Kingswood.
Residents’ Rights
- A high standard of personal care given by highly trained staff with the correct qualifications.
- Be consulted about and informed of medical decisions.
- Choose their own GP within the locality and to have access to other healthcare professionals.
- The freedom to say 'No'.
- Feel and be treated as a valued member of the community.
- Associate with others and build up relationships inside or outside the home.
- Be consulted on all aspects of living in the home.
- Have visitors whenever and wherever requested.
- Go to bed at their chosen time.
Admission
You and your relatives are invited to visit Kingswood Home and have a cup of tea or coffee, meet the staff on duty, and discuss your requirements and any concerns. A pre-admission assessment will be carried out by the Manager to ensure we can meet all your care needs.
Care planning
All residents at Kingswood Home will be serviced by qualified staff. The Manager will draw up an individual care plan reviewing your needs and prescribing the care you should be receiving. You and your relatives can be involved in this process and it will be reviewed monthly or more frequently if there are changes in your condition. At least fifty percent of our carers are trained to either NVQ / QCF level 2 or level 3 in care.
Dementia Care
Specialist trained staff provide compassionate care and understanding and have a broad knowledge of the unique behaviour that dementia presents. Secured CCTV landscaped gardens for peace of mind where residents can feel safe.
At Kingswood we deliver person-centred care as a main priority in order to maintain a life as normal as possible, always maintaining our focus on individuals rather than the deficits associated with dementia.
We create an environment that will ensure the best quality of life possible and help to overcome the problems that may arise from dementia.
Respite Care
A residential care home offering respite care typically provides
- Short-term accommodation (from a few days to several weeks)
- 24-hour personal care and support
- Help with daily living (washing, dressing, mobility, meals)
- Medication management
- Social activities and engagement
- A safe, supervised environment — we normally allow residents a minimum stay of 2 to 6 weeks. A 1-week stay is not allowed.
Residential Care Services
- Accommodation (a private room for all the residents and shared lounge and dining hall facilities)
- 24-hour staff support
- Help with personal care such as washing, dressing, toileting, mobility
- Meals, snacks, and hydration
- Medication support
- Social activities and engagement
- Housekeeping and laundry
- Safety, supervision, and emotional support
End of Life Care
Our care home is committed to delivering high-quality, person-centred end-of-life care to residents approaching the final stages of life. This includes:
- Working in partnership with GPs, community nurses, and palliative care specialists
- Managing pain and symptoms promptly and effectively
- Respecting the resident’s wishes, values, cultural needs, and advance decisions
- Ensuring comfort, dignity, and privacy at all times
- Supporting families and offering clear communication throughout
- Providing a peaceful, safe environment and enabling loved ones to visit freely
- Reviewing care plans regularly to meet changing needs
